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The industry was facing several challenges that were impeding its growth. At Kramer's dealership, the negative perception of the job of "car salesperson," lack of formal sales training, and demanding schedules- dealerships are expected to be open seven days per week with service available as early as 7 a.m. - were creating high turnover, [...]

Suburban Propane Case Study -Kinsey Management



Headquartered in Whippany, NJ, Suburban Propane (NYSE:SPH) is a nationwide marketer and distributor of energy products, specializing in propane, fuel oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. With nearly 3,800 fulltime employees, Suburban maintains business operations in 41 stat [...]




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Despite having a turnover rate below the industry average, Harold Jackson, a SUBWAY franchise owner with seven retail food locations and 100 employees throughout Ohio, recognized that further turnover reduction would greatly benefit his business. Even though Jackson was offering highly competitive pay and benefits, he was still having tro [...]



With rapid growth, a franchise model, and a business entirely dependent on customer service, Massage Envy Spa needed to strike a balance between moving quickly to meet hiring needs and achieving a strong job fit for each of the key positions. New Chief Learning Officer, Susan Landgraf, was tasked with building a corporate training team an [...]

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